Testingĭial the 4 digit number using the dial pad in Teams. In my case, as I said, I used it to create a 4 digit dialing rule that mapped to the direct routing DDI I had assigned to a specific resource account that was assigned to a call queue. Now wait about 5 minutes and you can test it in Teams. You can even test the rule before you save it to see if you get the result you’re after. Effectively translating the extension number into a standard (E.164) format. My rule was to take a 4 digit number, starting with 6 and add a prefix which was +44 (the country code) 1635 (the area code) and the last two digits before the last 4/extension number. I tried, just to see what would happen, to add an extension to to an existing resource account in addition to the telephone number. If you read my blog, you’ll know I wrote a post on how to assign a direct routing number to a resource account. He said that’s great, but the users want to dial the extension they used in Skype for Business. You can even add the address to a contact if you call it frequently. That will show in your call history as the display name you gave your resource account. Just use the SIP address and that will result in a call to the call queue. I said that it was possible to get the users to dial the call queue by name. But they wanted to use an extension number in addition to the full telephone number. I said it was of course possible to assign an on-premises telephone number to a call queue. They asked if it was possible to add an extension number to a call queue in Teams via Direct Routing. My example is for a very specific use case and came from a question I received from someone through social media. But you should also know that it is possible to give the users that are used to it, a way to keep doing it the way they did it before. Some will hopefully see the logic and start using the new way. The last thing you want to do is introduce friction when migrating to a new system when you want to ensure there is adoption.Īs I said, I would recommend ensuring that users are aware that they can easily search for users by name when calling them or initiating a transfer. It’s likely they want to do that because that’s what they were used to in the previous system. But what if you need to enable it so users can dial 3 or 4 digit numbers to reach people or a call queue. Dial-by-name, being the one I would recommend in most cases. I will also add that there are better ways to reach users or service numbers than extension dialing. This is a very quick post to show you how to enable extension dialing in Microsoft Teams.
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